Terms & Conditions

These terms & conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by The Pink Monkey Company Ltd.

The Pink Monkey Company Ltd is registered in England and Wales No. 06044843

Registered office: Unit 15, Cunliffe Drive, Cunliffe Drive Industrial Estate, Kettering, Northamptonshire, NN16 8LD

Contacting The Pink Monkey Company Ltd

If you would like to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please email us at ruth@thepinkmonkeycompanyltd. Alternatively, call us on 44 (0)1536 484530 or write to us at The Pink Monkey Company Ltd, Unit 15, Cunliffe Drive, Cunliffe Drive Industrial Estate, Kettering, Northamptonshire, NN16 8LD.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to The Pink Monkey Company Ltd. You may not modify, distribute or re-post anything on this website for any purpose. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission of The Pink Monkey Company Ltd.

Accuracy of content

The Pink Monkey Company Ltd has taken every care in the preparation of the content of this website, in particular to ensure that all products have been fairly described. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, The Pink Monkey Company Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. The Pink Monkey Company Ltd shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Password/account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Pink Monkey Company Ltd shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Availability

All items are subject to availability. As we process your order, we will inform you by e-mail if any items you order turn out to be unavailable.

Pricing

All offers are subject to availability. Prices shown are correct at the time of publication. Prices are shown in GBP (£). We reserve the right to change prices without notice and end promotions when we choose.

Despite our best efforts, and on rare occasion, it may occur that an item may be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation. If it is lower we will refund you the difference.

Ordering errors

You are able to correct errors on your order up to the point at which you click on 'place order' on the final page of our ordering process.

Payment

If purchasing items via the website, we accept credit / debit card payment only. If you are shopping from outside the U.K. your credit card company will convert the transaction to your own currency. For payment of any bespoke work as a result of viewing this website, or from direct contact with us, The Pink Monkey Company Ltd we will accept credit / debit card, sterling cheques, PayPal payments or cash (please note we do not accept cash sent via the post, only in person).

Acknowledgment and acceptance of your order

When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order.

Delays

Orders are normally dispatched within 24 hours of the order being complete; Bank Holidays may incur an extra day in dispatch. Occasionally, we may run out of stock for individual items before the website can be updated. This can be for various reasons such as material shortages, import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed, and offer you the option of waiting for the product to be restocked or a refund if you do not wish to wait.

Delivery charges

Delivery charges vary depending on the territory where you live. For full details of our delivery charges please refer to our and 'Delivery & Returns' page. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Distance Selling Regulations and other legislation. Similar rights may apply for some international deliveries.

International Delivery

We only sell and deliver to EU VAT countries. Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. The Pink Monkey Company Ltd reserves the right to define what can and cannot be delivered to which destination.

Purchases will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.

The Pink Monkey Company Ltd products are sold on a Delivered Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

Cancellations

You have the right under the distance selling regulations (DSR) 2000 to cancel your order for any reason.

Should you wish to cancel your order and payment has been taken, but not dispatched a full refund will be given. If the goods have already been dispatched, please follow instructions as below.

If you decide that you wish to cancel your order once you receive the goods, you have up to 14 days, starting the day after you received the item to cancel your order. You must do so either by email, letter or fax stating the reason you wish to cancel. Telephone cancelations are not valid. A full refund of the goods and the original delivery charge will be given in the same way in which you paid for your goods. If you have paid by cheque and we owe you a full or partial refund, we will send a refund cheque for the correct amount. If you have paid by credit/debit card we will refund direct to your account with which you paid.

You must take reasonable care of the goods whilst in your possession and package them suitably with the original packaging if possible. The goods must be returned to us within 14 days of you notifying us of your cancellation and you must pay for the return delivery.

Damaged / faulty goods

In the rare event that your goods arrive damaged in transit, are faulty or in the case of antique/vintage items, not as described, please inform us by email, letter or fax stating the problem and whether you wish to have a replacement or a refund of the problem item. Please inform us within 30 days of you receiving them, starting the day after which you received them. If you would like a refund we will give a full refund of the problem item and the delivery charge. If you wish to receive a replacement we will send one as soon as is reasonably possible with no additional cost to you. If the item is to be replaced and is temporarily out of stock them we will inform you by email, phone or in writing immediately regarding the delay.

The faulty goods should be returned to us within 14 days starting the day after you notified us of the problem. Please return them suitably packaged with the original packaging if possible and with your proof of purchase. We will refund any postage costs incurred on receiving the goods back. Please obtain a receipt as proof of postal purchase for your own records.

The returns policy does not affect your statutory rights

THIS IS NOT INTENDED TO BE A FULL STATEMENT OF ALL YOUR RIGHTS UNDER THE DISTANCE SELLING REGULATIONS. FULL DETAILS OF YOUR RIGHTS UNDER THE DISTANCE SELLING REGULATIONS ARE AVAILABLE FROM YOUR LOCAL CITIZENS' ADVICE BUREAU OR YOUR LOCAL AUTHORITY'S TRADING STANDARDS OFFICE.

Personalised items

Gift items which can be personalised are for your own personal and non-commercial use. You agree that any sent by us on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable. You are entirely responsible for any text or other material which you send to us for the personalisation service and The Pink Monkey Company Ltd accepts no liability for any such content and should any claim be successful against us, the you hereby agree to fully indemnify The Pink Monkey Company Ltd against all and any such claims. We have the right to refuse to personalise any items which we feel are unsuitable in their content without liability to you.

Personalised gift service & bespoke projects undertaken, cancellations, amendments & returns

As your personalised gift or bespoke project is made specifically for you, once payment is taken, no changes to the order or any cancellation may be made, except in accordance with your legal rights. Orders for personalized and bespoke work are put into production only upon receipt of full payment.

In most circumstances The Pink Monkey Company Ltd will issue a proof for your approval prior to the production of the work. The only occasion where a proof is not issued is when both parties have agreed it is not necessary. Once a proof has been approved, any amendments to your order after approval that require a new proof will incur a minimum charge of £25.The Pink Monkey Company Ltd will not accept any responsibility for errors on proofs that have been signed as correct by you.

Additionally we will only accept returns in accordance with your legal rights; for example:
•  if there is a fault with your item
•  if the item has not been manufactured as specified
•  if the personalisation or artwork is incorrect to the information you have provided us with.

This policy does not affect your statutory rights. Complaints regarding personalized or bespoke work must be made in writing within 30 days of delivery, starting the day after you received them, or they will not be considered. Once it is agreed that there is an error, the new item will be produced within 4 weeks from the date of agreement and we will contact you by email to update you on the progress of your order.

Incorrect goods should be returned suitably packaged with the original packaging if possible within seven days of agreeing they are incorrect, starting with the day after the agreement. We will refund any postage costs incurred on receiving the goods back. Please obtain a receipt as proof of postal purchase for your own records.

Cancellation will incur the cost of all work completed to the date of notice of cancellation. This may include preparation of proofs or artwork and all hand finishes.

Damage to your computer

The Pink Monkey Company Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. The Pink Monkey Company Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Links to other websites

This web site contains links to other websites we think you may want to visit, which are completely unrelated to The Pink Monkey Company Ltd. We do not vet these websites and do not have any control over their contents. The Pink Monkey Company Ltd cannot accept any liability in respect of the use of these websites.

Exclusions of liability

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. These disclaimers and exclusions shall be